Contact Us

Thank you for visiting Tender Moments Keepsakes.

For questions about an order, product, personalisation, delivery, return or payment, please contact our customer service team.

Customer Service

Email: sales@tendermomentskeepsakes.shop
Telephone: +44 7446 398728

Business Address

Tender Moments Keepsakes
16 Poppy Meadows
Hadleigh
SS7 2FA
United Kingdom

Before Contacting Us

For order-related enquiries, please include:

• your full name;

• your order number;

• the email address used when ordering;

• a clear description of your question;

• photographs where the enquiry concerns a damaged, faulty or incorrect item.

Please do not email complete payment-card details or account passwords.

Customer Service Hours

Monday to Friday, excluding UK public holidays.

We aim to respond to customer enquiries as soon as reasonably possible. Response times may be longer during weekends, public holidays and peak sales periods.

Returns

Please contact us before returning any product. Unauthorised returns may delay the handling of your request.

Approved return instructions will be provided by email.

Customer service email: sales@tendermomentskeepsakes.shop